Reservations, Cancellations & Refunds – Love Gran Canaria Shop
Last Updated: June 2026
Reservations and Payment Terms
Love Gran Canaria Shop acts as a booking platform and intermediary for excursions, activities, boat trips, private charters, tours, transportation services, restaurant reservations, and other tourism-related experiences provided by independent third-party operators.
By making a reservation through this website, you agree to the booking, payment, cancellation, and participation conditions applicable to the selected activity.
All reservations are subject to availability and confirmation by the relevant provider.
Deposits and Final Payments
Payment conditions vary depending on the activity and provider.
- Some activities require full payment at the time of booking.
- Some boat excursions and private charters require only a deposit to confirm the reservation.
- Certain boat owners and operators may require full payment between 2 and 6 weeks prior to the excursion date.
- The payment conditions applicable to each activity are clearly specified in the activity description and booking confirmation.
Failure to make any required payment within the specified time frame may result in the cancellation of the reservation without entitlement to a refund of any amounts already paid.
Customer Cancellations
Each activity has a free cancellation period that applies up to a specified number of days or hours before the start of the activity. This period varies depending on the activity and provider and may range from:
- 24 hours (most tours and activities)
- 48 hours (most boat trips and safaris)
- Up to 14 days (private charters and exclusive experiences)
The exact cancellation deadline is clearly stated in the description of each tour, activity, or excursion.
Free Cancellation
If you cancel your reservation before the applicable free cancellation deadline, you will receive a full refund of all amounts paid.
Cancellation After the Free Cancellation Period
If you cancel a reservation after the free cancellation period has expired, we may be unable to issue a refund, as payment obligations to the activity provider may already have been incurred.
Where the provider agrees to a partial refund, Love Gran Canaria Shop reserves the right to retain:
- A minimum of 30% of the total booking value for fully paid reservations; or
- The full deposit amount already paid where only a deposit was required.
Any refund remains subject to the approval and conditions of the relevant activity provider.
Booking Modifications
Requests to modify reservation dates, participant names, pick-up locations, or other booking details are subject to availability and the conditions established by the relevant provider.
Love Gran Canaria Shop cannot guarantee that requested modifications can be made once a reservation has been confirmed.
Additional charges may apply depending on the provider’s conditions.
If you need to change the date of your activity, please contact us as soon as possible by replying to your booking confirmation email or by sending a WhatsApp message to +34 649 962 076.
Please include:
- Your full name
- Booking number
- Activity name
- Original activity date
- Preferred new date
We will contact the provider and confirm availability as soon as possible.
No-Shows
Failure to attend an activity, excursion, transfer, reservation, or service without cancelling within the applicable cancellation period shall be considered a No-Show.
No refunds will be issued for No-Shows.
Provider Cancellations
Activity providers reserve the right to cancel, postpone, modify, or reschedule activities due to circumstances including, but not limited to:
- Adverse weather conditions
- Safety concerns
- Operational requirements
- Insufficient participant numbers
- Technical problems
- Force majeure events
Where possible, customers will be offered:
- An alternative date;
- An alternative activity of similar value; or
- A full refund of amounts paid, unless otherwise specified in the activity description.
Refund Processing
Approved refunds will be processed using the original payment method whenever possible.
Refund processing times may vary depending on banks, payment providers, and credit card companies and may take several business days to appear in the customer’s account.
Where applicable, non-refundable deposits, administrative fees, bank charges, or other fees established by the provider may be deducted.
Force Majeure
Love Gran Canaria Shop and its activity providers shall not be liable for cancellations, delays, interruptions, modifications, or failure to perform services resulting from circumstances beyond their reasonable control, including but not limited to:
- Severe weather conditions
- Natural disasters
- Government restrictions
- Transport disruptions
- Strikes or labour disputes
- Public health emergencies
- Technical failures
- Any other force majeure event
Any refunds in such circumstances shall be subject to the policies of the relevant provider.
Contact Us
For questions regarding reservations, modifications, cancellations, or refunds, please contact us:
Email: booking@gcregional.com
WhatsApp: +34 649 962 076
Website: https://www.lovegrancanariashop.com
Language and Prevailing Version
This Reservations, Cancellations & Refund Policy may be available in multiple languages for the convenience of users.
In the event of any discrepancy, inconsistency, ambiguity, or conflict between the different language versions, the Spanish version shall prevail and shall be deemed the governing and legally binding version, except where mandatory applicable law requires otherwise.
